General Terms and Conditions of Sale

Thank you for shopping at Sheraton Hong Kong Tung Chung Hotel, by submitting your personal data, you are authorizing Sheraton Hong Kong Tung Chung Hotel and its affiliates as the payment gateway processors; to use your data for the purpose of processing the payment transaction.

Terms & Conditions:

  1. The eShop items are available for purchase through Sheraton Hong Kong Tung Chung Hotel eShop only.
  2. All eShop items purchased are non-refundable, cannot be redeemed for cash or exchanged for any other products or services. E-vouchers cannot be cancelled once they are issued.
  3. EShop items are not for resale or other commercial activities.
  4. All eShop promotion items cannot be used in conjunction with other promotional privileges, including but not limited to Marriott Bonvoy™ benefits, discounted items, credit card discounts, vouchers, promotional menus, room service, banquets, events and meetings.
  5. All e-vouchers are for one-time use only. No credit or change will be given on the unused portion of the e-voucher.
  6. All dining cash e-vouchers are valid for one year (365 days) from the date of purchase thereon and cannot be extended.
  7. Marriott Bonvoy™ points cannot be earned upon redemption by Marriott Bonvoy™ members; cannot be used in conjunction with other offers or benefits upon redemption.
  8. All eShop items purchased must be redeemed on specific date, time and venue.
  9. The Cakes and Pastries item requires advance order and available for redemption and pick up at Lobby Lounge, located on G/F of the hotel, on the chosen date between 12 noon to 6 p.m. Delivery fees may apply. Our restaurants team will contact you directly for delivery arrangement, or you may contact us at +852 2535 0023 or +852 5291 6225.
  10. Delivery Service Fee: Tung Chung Area - HK$200 (a surcharge of $150 applies to appointed delivery time on top of the current delivery fee). Delivery service not applicable to other regions and districts.
  11. Delivery may be delayed if a typhoon signal No.8 or above is raised or a black rainstorm warning is in effect. In this event, we will contact you by phone or e-mail the following business day to arrange for an alternative delivery time.
  12. Under the law of Hong Kong, it is illegal to sell alcohol to people under the age of 18. Similar restrictions apply in other jurisdictions. By placing an order of product contains alcohol with Sheraton Hong Kong Tung Chung Hotel, the customer confirms and warrants that he or she is at least 18 years old. At the time of your dining experience, we may request proof of age from your side.
  13. Hotel operating hours include restaurants, Sheraton Fitness and pool are subject to change without prior notice.
  14. A 10% service charge applies based on the original price, and the full amount payable will be reflected at check-out.
  15. For enquiries, please contact at +852 2535 0000, Monday to Sunday 12 noon to 10 p.m.
  16. E-voucher with QR code must be presented upon redemption, and will not be replaced or reissued in case of loss or expired; validity cannot be extended.
  17. Blackout dates apply for all eShop items (unless otherwise specified) including but not limited to dining, cakes and pastries, takeaway and blackout dates include all festive days, Public Holidays and eves.
  18. A “No-show” fee equals to the items purchased applied, and is non-refundable.
  19. Product images are for illustrative purpose and reference only.
  20. During the transaction, you may receive a payment authorization SMS from your credit card carrier or bank, this does not mean that the transaction has been processed, if the transaction is successful, the payer will receive a confirmation email for validation.
  21. Sheraton Hong Kong Tung Chung Hotel policies apply, in case of disputes, the decision of Sheraton Hong Kong Tung Chung Hotel shall be final.
  22. Copyright © 2022 Sheraton Hong Kong Tung Chung Hotel. All Rights Reserved.
Copyright © 2022 Sheraton Hong Kong Tung Chung Hotel. All rights reserved.
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